Directed Writing: Letter of Complaint

Chia Meng Hui,

SMK Kayu Ara Pasong,

82010 Pontian,

Johor.

En Ramlan bin Parmin,

Principal,

SMK Kayu Ara Pasong,

82010 Pontian,

JOHOR                                                                                                      27 March 2012

Dear Sir,

Poor Quality of Food and Services at School Canteen

As Head of the Canteen Prefects, I wish to complain about the poor quality of food and services by our school canteen.

2. First of all, there are several complaints about the lack of variety in food. The menu is the same every day. As a result, students get bored of the same food. Students also say that the food served is tasteless and cold. Food should be cooked and served piping hot. In addition, the food sold is unhealthy. At times it is oily and at other times it is too salty. In the long run our health will suffer as we may end up with high blood pressure or high cholesterol. Something needs to be done about this situation.

3. I have also noticed that the food prepared is unhygienic conditions. Most of the time cooked food is left uncovered and the vegetables are washed on the dirty floor. Recently many students have fallen ill with food poisoning.

4. Quite often the cutlery, that the workers say has been washed, is oily. This simply proves that the cutlery is not washed properly.

5. Several students have complained that the canteen workers are rude. They bark at the students for no rhyme or reason. In addition, the workers are careless when returning the change. Students are often short-changed. This must stop.

6. Another criticism I have against the workers is that they are not properly dressed. When handling food, workers are required to wear aprons, caps and gloves to ensure cleanliness is maintained at all times.

We hope that the school administration will attend to our complaints and take necessary action a soon as possible. Thank you.

Yours faithfully

(Chia Meng Hui)